Support

Use Report a problem on any package in the app and a real person will follow up, usually within a day. For anything else, contact us.

Common questions

My package says delivered but my host does not have it. Flag an issue on the package in the app, then check the carrier's tracking photo and contact the carrier or seller.

I lost my PIN. Open Packages in the app. Your PIN is shown on any package that is ready for pickup.

The PIN does not work. After 5 wrong tries the package locks for safety. Send us a message and we will help.

How do I stop hosting? In Hosting, tap Pause listing. You can also end a connection with a receiver from the chat menu once their packages are collected.

How do I report someone? Use Report on their profile, in the chat menu, or on a message. You can also block them.

Delete my account. In the app go to Me, Delete my account. Everything is removed straight away.

Feedback

Use Send feedback in the Me tab, or the contact form below. We read everything.